Privacy policy

Effective Date: 01 September 2025

1. INTRODUCTION

WarriorX.in ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you visit or make a purchase from our Shopify website, WarriorX.in, and the services we provide.

By visiting our website and using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. This policy is in compliance with the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

2. COMPANY DETAILS

  • Company Name: URBAN TRENDS YARN & FABRICS

  • GSTIN: 06AXKPG6221C1ZX

  • Address: Opposite Sec-10 A Market, Khasra No: 601/3/8 GF, Industrial Area, Near SIMRAN TVS, Gurugram-122001

  • Contact Number: +91 72660 55555

  • Email: support@warriorx.in

  • Website: WarriorX.in

3. INFORMATION WE COLLECT

We collect various types of personal information to provide our services and fulfill your orders. The information we collect falls into two main categories: information you provide to us directly and information we collect automatically.

a. Information You Provide to Us:

  • Contact and Account Information: When you create an account, place an order, or contact us, you provide us with your name, email address, phone number, and shipping and billing addresses.

  • Payment Information: We collect payment details necessary to process your transactions, such as credit/debit card numbers, UPI IDs, or other payment instrument information. Please note that we do not store your complete payment card details. This information is processed securely by our third-party payment gateways.

  • Customization Details: As we deal in customized activewear, we collect information related to your specific order, such as design files, logos, text, or any other specifications you provide to us for customization.

  • Communications: Any information you provide when you contact us via email, phone, or live chat, including customer service inquiries and feedback.

b. Information We Collect Automatically:

  • Device and Usage Data: When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, and a unique device identifier.

  • Browsing Information: We collect information about your interactions with our website, such as the pages you view, the products you browse, the time spent on the site, and the referring website or search terms that led you to our site.

  • Cookies and Tracking Technologies: We use "cookies," "web beacons," and similar technologies to enhance your browsing experience, remember your preferences, track your shopping cart, and for analytics and marketing purposes. You have the option to accept or decline cookies through your browser settings, but please note that some parts of the website may not function properly without them.

4. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

  • To Fulfill and Manage Your Orders: We use your personal information to process your payments, ship your customized activewear, provide order updates, and manage returns and exchanges.

  • To Provide Customer Service: We use your information to respond to your inquiries, provide support, and address any issues you may have.

  • To Improve Our Services: We analyze user behavior and website usage to improve our website functionality, product offerings, and marketing efforts.

  • For Marketing and Promotions: With your explicit consent, we may use your email address to send you promotional emails about new products, special offers, and other updates we believe may be of interest to you. You can opt out of these communications at any time.

  • To Ensure Security and Prevent Fraud: We use your information to detect and prevent fraudulent transactions and to ensure the security of our website and services.

  • To Comply with Legal Obligations: We may use and retain your personal information as required by law, such as for tax or accounting purposes.

5. SHARING YOUR INFORMATION

We may share your personal information with the following third parties:

  • Shopify: Our website is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

  • Payment Gateways: We use trusted third-party payment gateways (e.g., Razorpay, Paypal, etc.) to process your payments. We share your billing and payment information with them only to the extent necessary to complete your transaction.

  • Shipping and Logistics Partners: We share your name, address, and phone number with third-party courier and logistics companies (e.g., Shiprocket, Delhivery, Blue Dart, etc.) to deliver your orders.

  • Service Providers: We may share your data with other third-party service providers who help us operate our business, such as analytics providers, email marketing services, and advertising partners. These third parties are bound by strict confidentiality and data protection obligations.

  • Legal Compliance: We may disclose your information to legal and regulatory authorities if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or prevent illegal activities.

6. YOUR RIGHTS UNDER INDIAN LAW

The Digital Personal Data Protection Act, 2023 (DPDP Act) provides you with certain rights regarding your personal data. As a "Data Principal," you have the right to:

  • Right to Access: You have the right to request access to your personal data that we hold.

  • Right to Correction and Erasure: You have the right to request the correction of any inaccurate personal data or the erasure of your personal data when it is no longer necessary for the purpose for which it was collected.

  • Right to Withdraw Consent: You have the right to withdraw your consent at any time for the processing of your personal data.

  • Right to Grievance Redressal: You have the right to register a grievance with us regarding the exercise of your rights.

To exercise any of these rights, please contact our Grievance Officer using the contact details provided in Section 7.

7. DATA SECURITY

We are committed to protecting your personal data. We implement reasonable technical and organizational security measures to protect your information from unauthorized access, loss, misuse, and alteration. These measures include using secure servers, firewalls, and data encryption. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

8. GRIEVANCE OFFICER

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any concerns you may have regarding the processing of your personal data.

  • Name: Sahil Gera

  • Email: support@warriorx.in

  • Phone: +91 72660 55555

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Grievance Officer.

9. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

10. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@warriorx.in or by mail using the details provided above.